Shipping policy
Complimentary Shipping Across Canada
Spend $149 or more (before taxes) and enjoy free standard shipping anywhere within Canada!
Note: Oversized or heavy items (over 30lbs) and hazardous materials may incur additional charges. We reserve the right to select the shipping method, and your order may be sent in multiple packages to ensure faster delivery.
Shipping to PO Boxes
Canada Post delivers to PO Boxes for items under 60lbs. For heavier items, we may contact you to arrange an alternative delivery address. To speed up delivery, we recommend using a street address.
Estimated Delivery Times
Processing Time: Orders with in-stock items will be processed within 1-3 business days (excluding weekends).
Estimated Delivery Times (after processing):
- Ontario: 1-2 business days
- Manitoba & West: 3-6 business days
- Quebec & East: 2-4 business days
- NWT & Yukon: 10-14 business days (not eligible for free shipping)
Note: These are estimated delivery windows, and actual times may vary due to factors like weather, courier delays, or peak periods.
Expedited Delivery Options
In a rush? We offer Next Day and Saturday Delivery through UPS or Purolator for an additional charge. Availability depends on your location.
Note: Expedited services require processing within 1 business day, but during busy times, processing may take longer.
Tracking Your Order
Once your order is shipped, you'll receive an email with tracking information. Make sure to check for updates. If you don't see our email, check your Spam or Promotions folder.
Estimated delivery times are only approximations, and delays may occur due to unforeseen circumstances. Shipping charges are non-refundable once the service has been provided.
Delivery & Signature
High-value orders may require a signature upon delivery. If you're not available to sign for the package, the courier will leave a notice to schedule re-delivery or pickup. If no signature is required, the package will be left at your designated location.
Customer Responsibility for Delivery
It is your responsibility to track your order and ensure someone is available to receive the package. If delivery fails, you may incur re-delivery fees. If your package is held at a pickup facility, you must retrieve it within the given timeframe.
Additional Shipping Fees
Some items may incur additional shipping charges due to their size, weight, or special handling needs. If any extra fees apply, we will contact you before proceeding with your order.
- Overweight & Oversized Items: Products exceeding 65lbs or oversized items may have additional charges.
- Dangerous Goods: Items classified as dangerous will incur a $125 non-refundable fee at checkout.
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Remote Locations: Orders shipped to remote areas may face additional charges. We’ll inform you if this applies.
Shipping Issues
If you encounter any issues (such as a lost package, delay, or damage), please reach out to us immediately at sales@weldedge.ca or call 226-336-7089.
Incorrect or Incomplete Addresses
WeldEdge is not liable for issues arising from incorrect or incomplete addresses. Please verify your address to avoid delays or returns. If an order is returned due to an incorrect address, you will be responsible for reshipping costs.
Inspect Upon Delivery
We strongly recommend inspecting your package as soon as it arrives. If you find the item damaged or the packaging appears compromised, please contact us immediately so we can resolve the issue.
Return Shipping Costs
Customers are responsible for return shipping costs. If the return is due to our error (e.g., defective or incorrect items), we will cover the return fees.
If you received free shipping and are returning an item, the original shipping cost will be deducted from your refund.
If you have any questions, feel free to reach out to our team at sales@weldedge.ca, start an online chat, or call 226-336-7089. We’re here to assist you!